46 پاسخ به “نحوه برخورد با بیمار بیمار یا خانواده بی ادب :)”

1. Vote: What's worse "The rude patinet" or "Patient with rude family member"

   For me it's the family.

2. I had a real jerk of a patient today. Well I get quite a few jerks every week but he really ticked me off today. I am so tired of being a punching bag for these patients. I am so beyond burnt out with the patients attitudes. I have noticed that my pediatric patients act more mature and reasonable than adults. I decided 2020 is the year I’m just not taking it anymore. If patients get upset then here is my managers number

3. I had taken over a patient, my only interaction was to take her blood sugar and to say call if you need anything. The two daughters came up and said they had to leave NOW and the patient should stay overnight. I told them insurance would not pay another night since she was discharged. As they were leaving one of the daughters yelled at me that I’m rude and a horrible nurse, I shouldn’t be in the field, on and on, and then stormed off. How do you deal with or fix that?

4. My concern is nurse/patient abuse – which is much more common!

5. Doctor here. In the medical field for a long time. Here is what you do: disable call button and then page me. I will order a morphine drip. Titrate to a respiratory rate of zero. Then come back in an hour. Problem solved! I feel I owe it to the younger generation of health care providers to help in any way I can. Lol. I make joke. I'll be here all week. Take my wife, please.

6. I needed this I work at an Eye care clinic this today was so rude I felt like I could’ve do nothing right I guess some people you just can’t please

7. How would you handle a patient's comment about the doctor being "unsympathetic?"

8. Here in Australia they don’t care if you are in pain then when morning comes they kick you out and threaten patients with security guards even though your not aggressive nurses need to listen to the patient and treat them how they would like to be treated but it’s 2019 they still are in humain especially being a chronically ill person and have been through so much medical negligence I was told I should be a nurse bcoz I’m on the other side now I would feel how they feel and be a natural understanding and empathetic nurse

9. Oh please 😂😂😂

10. You are so pretty, you made a good point

11. Ha! That very scenario happened to.me! I'm a phleb and nyistaje was I walked in right in the middle of something and didn't leave the room fast enough. I ended up.getting chewed out along with the nurses. From.now on I leave the room ASAP soon as the lab is drawn.

12. This doesn't always work. I have 26 highly demanding patients who all want all their medcine at 2100. That's not possible. I need to triage and critical think what to do first. Not all of them can be first. And when they are not I'm yelled at and slandered. Too much.

13. I hope that one day soon there are NO nurses. None. Lets see what happens with all these rude entitled selfish scumbag families. Nursing is the only career that the public feels entitled to ABUSE and management supports this abuse. Take the abuse with a smile or risk losing your job. Yeah…work harder to make sure this never happens again. When the heck will nurses demand the same respect as any other profession? We are not subservient waitresses here to kiss ass.

14. This helped so much ! Sometimes we tend to take things so personal. I have social anxiety at times, so it’s hard dealing with certain situations. Sometimes I can have the most wonderful patient and is their family who becomes the problem. It’s all about having character, and also to remember it’s not about you ! Thanks !

15. This nurse is a good example of being professional.. and to not take it personally. 'Empathy' helped this very smart girl solve a problem..she did NOT take it personally that a family had a full on LEGITIMATE concern that put their loved one in danger. She actually was able to put herself in that patient's shoes, the family caretaker's shoes..and not retaliate or actually make it worse by attacking family like they were the problem..which is really disgusting, unfair, unethical and pouring fuel on a fire. Bottom line: 'Learn' from dangerous practices and prevent them. Don't place blame and fail prevention and resolve.

16. Hi Caroline!,Long time no see (in YouTube) happy New year and you know what,I got my first job, your videos were so inspiring to me.Thankyou so much,you helped me to get the job.Thanks a mil!

17. Just show them your sexy boobs and they will calm down

18. I love your videos soo much!!! You are so inspiring! ❤️❤️❤️

19. I am a college student who is learning cna. There is a very mean patient, and she always like to say something very nasty to me and other nurse. Everytime I am afraid to see her because whatever i do she thinks it's wrong and yelling to me. What should I do in this case?

20. thank you sooo much for such nice tips.. but only thing i wanted to add is instead of saying "what can i do now" we can say "how can i help you now"

21. stumbled on this site as I was flicking through some research, a valuable video although not a nurse I have gained an insight as to how to manage possible situations in the area of disability care. thankyou.

22. It may not be about you. However it becomes about you when your job is in jeopardy. Because of heavy workloads, or complaints that are unfounded. Its is about you when your employer terminates you for UNFOUNDED cause.

23. You need to tell us how to deal with rude nurses. Im a phlebotomist and im tired of these RN.s who think they can be rude to everyone who isnt at there level of education.

24. This is absolutely wonderful and greatly appreciated. I tend to take everything personally. "It's not about me." What a wonderful way to allow ourselves to stay centered, stay calm, and to do our part to fix the problem. People want to be heard and validated. And we won't be able to please everyone all the time…. xoxoxo

25. Had a really bad shift today. Really needed this. Thank you!

26. Kill em with kindness and let that negativity roll off your back. Stay strong nurses.

27. Is it about you? What can you do now?

28. Very well said.

29. what about if you've done everything under the sun to please a patient, and then they say 'okay you can fuck off now', then you tell them not to speak to you like that, and he replies, " no, I do need to speak to arrogant fu*king c**ts like that". Im not going to say im sorry, what can i do now. But yet im still expected to care for the patient and pretend to care about his needs. I don't care about this needs anymore, he is an evil sadistic man. I told the charge nurse but they say i know he can be like that to everyone, and deny a patient swap. I feel like punching the man in the face, not giving him pain relief or doing something else that hes unappreciative of.

30. Thank you for your advice. It really helps.

31. Can you make a video on dealing with angry confused patients? How can you comfort someone who doesn't understand you're there to help?

32. Really great advice for new nurses! instead of complaining about your situation you produced a very well thought out professional solution ! Great Job

33. Hi what do you suggest when your a nursing student who struggles with anxiety and I’m trying but not doing well on exams

34. I really needed this. Nursing burnout is real. I work at a SNF and I sometimes skip my breaks because it's so busy. Plus patients/residents being rude to you just makes it worse.
    Thanks !

35. Nurses are overworked, the public don't care they just want timely service and that's it.

36. I have been a nurse for 16 years, and I'm honestly considering leaving the field. Patient satisfaction is becoming a vital sign, trumping a provider and nurses' education and training.
    I just fielded a complaint, a woman and her friend came in, one had strep, the other was negative. The woman who did not have strep sent a complaint because she didn't get a rx for abx, and the top heavy business personnel gave this complaint weight and forwarded this to another provider, who prescribed abx to make her happy, no therapeutic purpose whatsoever!! This is why MRSA is out of isolation now! Let the people with the education make the medical decisions! Stop encouraging ridiculous complaints, make it an opportunity to educate!
    We're here to make you better, not kiss your ass!
    Her cx came back negative too, hopefully she won't end up resistent if she ever actually needs this medication, jerk..
    People are just awful, it doesn't matter that you're sweating, working on a cardiac pt, some butthole is complaining that you're making them wait 15 minutes past their appt time.. Ugh! Sorry, bad day. 😑😶😔

37. Empathy at its best! Very impressive!

38. Such good advice in this video. Thanks.

39. thankyou so much, i'm a care assistant and so many of your videos i can relate to and they help me alot! I get so down because of people not being nice to me, but i've learned that you just have to put yourself into their shoes, imagine if you couldn't walk without help or shower yourself, or go outside and do whatever you desire, i'd feel pretty bad too.. so i just think to myself that they have a sad situation and i look at myself and think, i have the ability to finish work and go and relieve any stress, i can make myself healthy foods, i can walk round the shops, read etc. I just applied for RN at uni, wish me luck, will keep on watching your videos for support 🙂

40. thanks ! from a fellow hard working rn.. we all do our very best (well I do) every moment at work, and you helped me realize that no matter what… some patients/family will never be satisfied. Most of the time I brush it off, but today I couldn't. I worked a private home care case and just decided that no matter how hard you try, some things are just not the right fit. Pts can become abusive, but you're right it's not us… At the same token we are not punching bags and need to know when to say enough is enough.

41. I'm a dental hygienist and this really helped me! I've been a hygienist for 22 years and once in a blue moon I have to deal with an unhappy patient, even if I have done everything possible to make the patient happy. Thx again!!

42. You are a total walk over. Change your attitude. Love yourself. Otherwise, you will always be a doormat

43. I was a CNA once (just a job) a while back and this bitch was acting bitchy just because I was putting the barrier cream with my hands. She never ONCE stated that I was supposed to use a "stick" and put a glob on there. She got all fucking rude and pissy and now I will never stop thinking of her as trash. She was cool at first then did a 180. This isn't about me I know….. but damn did I wanna sock her in the fucking face that time. People are so damn rude that it makes me wanna say, "fuck em".

44. In the community abuse of anyone is not tolerated…and there is some serious emotional abuse and entitlement with some patients that is generally overlooked in the health system. No one should be an emotional punching bag. I think solutions should lie in educating patients on healthy and positive methods of relieving stress and anxiety. Nurses should not be acceptably used as emotional distress absorbers. It is unethical. Stress on the job decreases focus and increases errors. if a nurse is broken down by one patient and they have other patients to care for…what level of care can this nurse deliver. We need positive healthy solutions for both the patient and the nurse. In return this will benefit those we care for as nurses. Julie. RN.

45. Really helpful videos, thank you.

46. thank you

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